Overstock Returns Policy & Procedure

Overstock Returns Policy & Procedure

Overstock Returns

O&M HALYARD, INC. will accept product returns, subject to the following terms:

  • Request a Return Goods Authorization (RGA) by accessing an Overstock Form at  or through the Customer Portal. A 25% restocking fee will apply for returns. Distributor returns over 10 units, no restocking fee applies.
  • O&M HALYARD, INC. will review the products and quantities requested for return and issue a Return Goods Authorization (RGA) for the authorized product. Unauthorized returns will not be accepted.
  • Authorized products must be returned in one shipment, freight prepaid, to the O&M HALYARD, INC. Distribution Center designated by the RGA.
  • Returns must be shipped within fourteen (14) days after the RGA date of issue.
  • A packing list and copy of the RGA must be included in the return shipment listing the products by O&M HALYARD, INC. catalog number and quantities being returned. The RGA number authorizing the return must be included on the packing list. Upon review and inspection of returned products, O&M HALYARD, INC. will issue a credit for authorized products meeting the criteria for return.
  • The RGA number and the amount deducted must be referenced on the remittance advice if the value of the returned goods is deducted from a payment to O&M HALYARD, INC.
  • All credits are valid for ninety (90) days from date of issue.
  • All unauthorized deductions will be denied and will be charged back in the form of a denial letter. Unauthorized deductions include, but are not limited to, product returned that was not authorized or that was not received in salable condition.
  • Failure to repay unauthorized deductions may result in withholding payment for an incentive/promotion program or any other steps deemed appropriate by O&M HALYARD, INC.

Return Criteria:

  • Obsolete or discontinued products are not returnable
  • Product must be in saleable condition, unopened, undamaged, unmarked and in the original packaging
  • Products purchased as a result of specific purchasing programs (i.e.: Pandemic Orders, etc.) are not returnable.
  • The following products are not returnable:
    • Opened or partial cases
    • Custom/Build-to-Order Products
    • Private Label Products
    • Gloves older than eighteen (18) months from date of manufacture
    • Equipment, including but not limited to Temperature Therapy
Overstock Return Request